Refund Policy

Last updated: 02 August 2026

1. Scope

This Refund Policy applies to all tickets and services purchased through this Website. It forms an integral part of our Terms of Service. All refunds are processed to the original payment method used for the purchase.

2. Right of withdrawal for consumers

Under Article 16(l) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal (the standard 14-day cooling-off period) does not apply to tickets for entertainment events with a specific date or performance time, because the service is supplied on a specific date. Accordingly, tickets purchased through this Website are non-refundable under the withdrawal right once purchased.

3. Refunds in case of event cancellation

If an event is cancelled or postponed and you cannot attend the rescheduled date, you are entitled to a full refund of the ticket price. We will notify you as soon as reasonably possible. Refunds for cancelled events are processed within 14 days of the cancellation notice, in accordance with applicable law.

4. Refunds in case of significant change

If the event details are significantly changed (such as a change of date, venue or main performer/artist) and you do not wish to attend, you may request a refund within a reasonable time after the change is announced, in accordance with applicable consumer-protection rules.

5. Refunds in case of payment errors

If you paid for an order that failed, was duplicated, or was charged in the wrong amount due to a technical error, please contact our support team. We will verify the transaction and refund the incorrectly charged amount in full within 14 days of confirmation.

6. No-show and late arrival

Tickets are not refunded for non-attendance (no-show) or for arriving after the event has started, unless otherwise required by mandatory consumer-protection law.

7. How to request a refund

Contact our support team using the contact details provided on the Website.
Provide your order number, the email address or phone number used for the booking, and the reason for the refund request.
Refunds are processed to the original payment method; the processing time depends on your bank or payment provider, but we always initiate the refund within 14 days of approval.

8. Force majeure

In the event of force majeure (including but not limited to government restrictions, natural disasters or public-health emergencies), we will apply the refund and rescheduling rules required by applicable law and will inform affected customers as soon as possible.

9. Contact

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us using the contact details provided on the Website.

Prepared in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer-protection laws.